"Leading Fiji to Economic Sucess"

September 17, 2020

Complaints Management Update Quarter 2 2020

A total of 804 complaints were received by LFIs during the reporting quarter. This represented an increase of 10.3 percent when compared to the last quarter […]
August 25, 2020

Complaints Management Update Quarter 1 2020

A total of 726 complaints were received by the various licensed financial institutions (LFIs) during the reporting quarter. This represented a decrease of 23.7 percent when […]
August 25, 2020

Complaints Management Update Quarter 4 2019

Decrease in Complaints by 37.5% QOQ In the review quarter, 15 complaints were escalated to the RBF. This was a decrease of 37.5% from the previous […]
August 25, 2020

Complaints Management Update Quarter 3 2019

Increase in Complaints by 26.3% QOQ In the review quarter 24 matters were escalated to the RBF. This was an increase of 26.3% from Q2 2019 […]
August 14, 2020

Complaints Management Update Quarter 2 2019

Decrease in Complaints by 29.6% QOQ In the review quarter 19 complaints were lodged with the RBF. This was a decline of 29.6 percent from Q1, […]
August 14, 2020

Complaints Management Update Quarter 1 2019

Complaints Management Bulletin March Quarter 2019   Increase in Complaints by 4.3% QOQ In the review quarter 27 matters were lodged with the RBF. This was […]
August 14, 2020

Complaints Management Update Quarter 4 2018

Complaints Management Bulletin December Quarter 2018 Increase in Complaints by 6.9% QOQ A total of 933 complaints were registered by licensed financial institutions (LFIs) during the […]
August 14, 2020

Complaints Management Update Quarter 3 2018

Complaints Management Bulletin September Quarter 2018 Decrease in Complaints by 3.2% QOQ During the third quarter of 2018, a total of 873 complaints were made and […]
June 30, 2018

Complaints Management Update Quarter 2 2018

Complaints Management Bulletin June Quarter 2018 Increase in overall complaints by 7.3 percent QOQ In the second quarter of 2018, a total of 902 complaints were […]
April 1, 2018

Complaints Management Update Quarter 1 2018

   
December 1, 2017

Complaints Management Report December 2017

Complaint Management Update December Quarter 2017 A. Background The Reserve Bank receives quarterly returns from the Licensed Financial Institutions (LFIs). This report provides an update on […]
September 30, 2017

Complaints Management Report September 2017

Complaints Management Update September Quarter 2017 A. Background In January 2010, the Reserve Bank of Fiji (RBF) issued its Supervision Policy on Complaints Management to the […]
June 30, 2017

Complaints Management Report June 2017

Complaints Management Update June Quarter 2017 A. Background In January 2010, the Reserve Bank of Fiji (RBF) issued its Supervision Policy on Complaints Management to the […]
March 31, 2017

Complaints Management Report March 2017

Complaints Management Update March Quarter 2017 A. Background In January 2010, the Reserve Bank of Fiji (RBF) issued its Supervision Policy on Complaints Management to the […]
December 31, 2016

Complaints Data Update Quarter 4 2016

Complaints Management Update December Quarter 2016 A. Background In January 2010, the Reserve Bank of Fiji (RBF) issued its Supervision Policy on Complaints Management to the […]
October 1, 2016

Complaints Management Update Report Quarter 3 2016

Complaints Management Update September Quarter 2016 A. Background In January 2010, the Reserve Bank of Fiji (RBF) issued its Supervision Policy on Complaints Management to the […]
July 1, 2016

Complaints Management Update Report Quarter 2 2016

Complaints Management Update June Quarter 2016 A. Background In January 2010, the Reserve Bank of Fiji (RBF) issued its Supervision Policy on Complaints Management to the […]
April 1, 2016

Complaints Management Update Report Quarter 1 2016

Complaints Management Update March Quarter 2016 A. Background In January 2010, the Reserve Bank of Fiji (RBF) issued its Supervision Policy on Complaints Management to the […]
December 1, 2015

Complaints Management Update Report Quarter 4 2015

Complaints Management Update December Quarter 2015 A. Background In January 2010, the Reserve Bank of Fiji (RBF) issued its Supervision Policy on Complaints Management to the […]
October 1, 2015

Complaints Management Update Report Quarter 3 2015

Complaints Management Update September Quarter 2015 A. Background In January 2010, the Reserve Bank of Fiji (RBF) issued its Supervision Policy on Complaints Management to the […]
July 1, 2015

Complaints Management Update Report Quarter 2 2015

Complaints Management Update June Quarter 2015 A. Background In January 2010, the Reserve Bank of Fiji (RBF) issued its Supervision Policy on Complaints Management to the […]
March 31, 2015

Complaints Management Update Report Quarter 1 2015

Complaints Management Update Report March Quarter 2015 A. Background In January 2010, the Reserve Bank of Fiji (RBF) issued a Supervision Policy on Complaints Management to […]
December 31, 2014

Complaints Management Update Quarter 4 2014

Complaints Management Update Report December Quarter 2014 A. Background In January 2010, the Reserve Bank of Fiji (RBF) issued the Supervision Policy on Complaints Management to […]
September 30, 2014

Complaints Management Update Report September 2014

Complaints Management Update Report September Quarter 2014 A. Background The Reserve Bank of Fiji (RBF) issued Banking Supervision Policy Statement No.13, Insurance Supervision Policy Statement No. […]
June 30, 2014

Complaints Management Update Report July 2014

Complaints Management Update Report June Quarter 2014 A. Background The Reserve Bank of Fiji (RBF) issued Bank South Pacific No.13 on Complaints Management to the Licensed […]
March 31, 2014

Quarter 1 2014 Complaints Management Update Report

Complaints Management Update Report A. Background The purpose of this report is to provide an update on the complaints that the Reserve Bank received at Quarter […]
December 31, 2013

Quarter 4 2013 Complaints Update

Complaints Management Update Report A. Background The purpose of this report is to provide an update on the complaints that the Reserve Bank received at Quarter […]
September 30, 2013

Quarter 3 2013 Complaints Update

Complaints Management Update Report A. Number of Complaints Complaints Pending for 2013 As at September 2013, the total number of complaints received for Quarter 3 were […]
June 30, 2013

Quarter 2 2013 Complaints Update

 Complaints Management Update Quarter 2, 2013 A. Number of Complaints As at June 2013, the number of complaints received for Quarter 1 and 2 are 26 […]
March 31, 2013

Quarter 1 2013 Complaints Update

Reserve Bank of Fiji Complaints Management Update Quarter 1, 2013 A. Number of Complaints Out of the 15 complaints reported as “under investigation” for the first […]
December 31, 2012

Quarter 4 2012 Complaints Update

 Reserve Bank of Fiji Complaints Management Update Report A. Number of Complaints B. Nature of Complaints The number of complaints received by the RBF on the […]
October 25, 2012

Quarter 3 2012 Complaints Update

 Reserve Bank of Fiji Complaints Management Update Report A. Number of Complaints B. Nature of Complaints The number of complaints received by the RBF on the […]
June 29, 2012

Quarter 2 2012 Complaints Update

 Reserve Bank of Fiji “Leading Fiji to Economic Success” A. Number of Complaints B. Nature of Complaints The number of complaints received by the RBF on […]
April 2, 2012

Quarter 1 2012 Complaints Management Update

 Reserve Bank of Fiji Complaints Management Update Report A. Number of Complaints B. Nature of Complaints 1. The number of complaints received by the Reserve Bank […]
December 31, 2011

Complaints Update 4th Quarter 2011

 Reserve Bank of Fiji Complaints Management Update Report A. Number of Complaints B. Nature of Complaints The number of complaints received by the RBF on the […]
September 30, 2011

Complaints Update 3rd Quarter 2011

Reserve Bank of Fiji Complaints Management Update Report A. Number of Complaints B. Nature of Complaints 1. As given in Table 2 below, the numbers of […]
June 30, 2011

Complaints Update 2nd Quarter 2011

Reserve Bank of Fiji Complaints Management Update Report A. Number of Complaints 1. For 2011, the RBF received a total of 38 complaints of which 30 […]
March 31, 2011

Complaints Update1st Quarter 2011

Reserve Bank of Fiji Complaints Management Update Report A. Number of Complaints B. Nature of Complaints 1. As given in Table 2 below, the number of […]
October 1, 2010

Complaints Update For Quarter 4, 2010

Reserve Bank of Fiji – Complaints Update For Quarter 4, 2010 1. The Reserve Bank of Fiji (RBF) received a total of 76 complaints from customers […]
July 31, 2010

Complaints Management Policy for the Reserve Bank of Fiji

Complaints Management Policy for the Reserve Bank of Fiji 1.0 Introduction 1.1 This is a Complaints Management Policy which outlines the key procedures and processes for […]
July 1, 2010

Complaints Management Update Quarter 3, 2010

 Reserve Bank of Fiji Quarter 3, 2010 Complaints Management Update A. Number of Complaints 1. As shown in Table 1 below, the Reserve Bank of Fiji […]
May 31, 2010

Complaints Management Update As at 31 May 2010

 Reserve Bank of Fiji Complaints Management Update As at 31 May 2010 A. Background 1. The Financial Systems Development and Compliance Group (FSDC) continues to receive […]
January 26, 2010

Reserve Bank of Fiji – Complaints Update

Reserve Bank of Fiji – Complaints Update Date: 26 January 2010 1. The Reserve Bank of Fiji established the Financial Systems Development and Compliance Group in […]
January 10, 2010

Complaints Management Update 2010