A total of 804 complaints were received by LFIs during the reporting quarter. This represented an increase of 10.3 percent when compared to the last quarter […]

A total of 726 complaints were received by the various licensed financial institutions (LFIs) during the reporting quarter. This represented a decrease of 23.7 percent when […]

Decrease in Complaints by 37.5% QOQ In the review quarter, 15 complaints were escalated to the RBF. This was a decrease of 37.5% from the previous […]

Increase in Complaints by 26.3% QOQ In the review quarter 24 matters were escalated to the RBF. This was an increase of 26.3% from Q2 2019 […]

Decrease in Complaints by 29.6% QOQ In the review quarter 19 complaints were lodged with the RBF. This was a decline of 29.6 percent from Q1, […]

Complaints Management Bulletin March Quarter 2019   Increase in Complaints by 4.3% QOQ In the review quarter 27 matters were lodged with the RBF. This was […]

Complaints Management Bulletin December Quarter 2018 Increase in Complaints by 6.9% QOQ A total of 933 complaints were registered by licensed financial institutions (LFIs) during the […]

Complaints Management Bulletin September Quarter 2018 Decrease in Complaints by 3.2% QOQ During the third quarter of 2018, a total of 873 complaints were made and […]